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OnlineHomeBase - FAQ | |
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Frequently Asked Questions
What is unique about OnlineHomeBase?
OnlineHomeBase is not unique in that it lets you store notes and text information online.
Other Web-based services like notepad.yahoo.com do that, too. OnlineHomeBase is not unique
in that it lets you set up email reminders online either. Services like iPing.com can also
do that. What makes OnlineHomeBase different from other services is that it enables users
to create notes and reminders on the fly, beating the 10-Second Rule. The 10-Second Rule
states that if it takes more than 10 seconds to jot down a note or create an email
reminder, you'll often not jot and create... leading to a regret forget instead.
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Where is the OnlineHomeBase server located?
OnlineHomeBase hosts its server with Rackspace.com, San Antonio, Tx, one of the largest
data centers for Linux servers in the world. Rackspace is backed by prestigious VC like
Sequoia capital with more than $27 million raised in funding.
San Antonio is an ideal location for the OnlineHomeBase server because of the absence of
natural disasters. San Antonio is the most seismically stable soil in the US. In fact, San
Antonio is one of only two places in the US that Lloyd's of London will underwrite for
earthquake insurance. Additionally, the absence of hurricanes and tornadoes makes the San
Antonio data center the perfect location for mission-critical data.
Take a virtual
tour of the Rackspace Data Center in San Antonio hosting the OnlineHomeBase system.
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Who has physical access to the OnlineHomeBase server?
The data center is physically isolated from everyone but level three technicians. Public
access is strictly forbidden. Access to the floor the data center resides on is restricted
to those holding Rackspace military-grade passcards.
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How certain can I be that I will be able to retrieve my data when
I need it? What if there is a power outage?
The OnlineHomeBase server is located in a world-class, secured data center with 3 levels
of security, plenty of UPS backup power, a 750 kW generator and N+1 redundant HVAC
systems. The center is Cisco-powered and has a 99.999% uptime guarantee. The power systems
are designed to run uninterrupted even in the unlikely event of a total power outage. All
servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if
utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover
in case the primary UPS fails. In the event of an extended power outage, an on-site diesel
generator can run indefinitely. The generator is regularly tested to ensure that it will
continue to function in the event of an emergency.
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How am I protected from losing the data I store on OnlineHomeBase?
OnlineHomeBase has taken multiple measures to fortify its system against break-ins.
However, no system can be 100% break-in proof.
The OnlineHomeBase system generates a nightly backup of all data stored on its database.
Backup copies are stored in multiple, disparate locations (San Antonio, Texas, and Miami,
Florida). Even in the unlikely worst case of a total destruction of the OnlineHomeBase
server, a backup system would be available with the previous day's data intact and
available.
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How secure is my data if a hacker gains access to the
OnlineHomeBase database?
In the worst-case scenario of a hacker gaining access to the OnlineHomeBase database, any
information contained in work sheets that you have encoded using OnlineHomeBase's ENCRYPT
feature would be protected by Blowfish encryption, one of the strongest algorithms used
for encryption of data. The content of unencrypted work-sheets could theoretically be read
by an intruder. Keep this in mind when storing information on OnlineHomeBase. Use
OnlineHomeBase's ENCRYPT feature for sensitive data. Please note that the OnlineHomeBase
user agreement states that OnlineHomeBase cannot be held liable for data loss or data
theft under any circumstances.
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How I can I be sure that OnlineHomeBase personnel won't look
at my data?
You can't -- just as with other Web service like Hotmail or Yahoo that you use. If you
don't trust our word that we will respect the privacy of your data, don't use
OnlineHomeBase. Also, note that OnlineHomeBase will make your data available to law
enforcement agencies, if required to do so legally. OnlineHomeBase personnel may also
access your account to resolve technical support issues. Don't use OnlineHomeBase for
illegal purposes. See the user agreement for more on this.
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How reliable are the connections between OnlineHomeBase and the
Internet?
The Rackspace data center OnlineHomeBase uses buys transit from a number of backbone
providers to ensure that users will get to the OnlineHomeBase Web site and view their data
a fast as possible.The data center has SLA's with all providers to ensure packet delivery
from the OnlineHomeBase server. This, in conjunction with a BGP-routed network, 8 Tier 1
providers and over a gigabyte of connectivity guarantees 99.999% uptime and FAST packet
delivery.
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Is there a limit how much information I can store on
OnlineHomeBase?
Yes. You can store up to 100,000 characters of text inside a single work sheet. All your
work sheets combined can hold up to 2,000,000 characters. This limit may be increased in
the future.
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Does OnlineHomeBase delete accounts if they are not used for a
certain time?
It is very unlikely that OnlineHomeBase will terminate accounts without good cause and
without prior notification. Please do note, though, that for legal reasons, OnlineHomeBase
reserves its right to terminate its service at any point and for any reason without any
liability.
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